There was a day, long before the introduction of the internet, when sending letters, making phone calls and communicating by post was the only way to communicate with your clients. Nowadays, the technological advancements have meant that phone conversations barely exist and sending a letter is as unheard of as it would be unreliable with Royal Mail. Email is now the only way to communicate as we use electronic mail to talk to other internet users, customers, potential customers, bloggers, advertising and networking.

Facebook and Twitter allow us to communicate but in the form of blogging rather than informative emails and while social networking certainly has lots benefits; email has many, many more. It is universally accepted as a means of communication with everyone from the rich to the poor and the young to the old using email as a standard way to communicate.

The problem with emails is that not enough people pay enough attention to what they are writing in their emails as they have become such a natural part of everyday life. I want to share with you a few tips you should take note of next time your write an email to ensure your email etiquette has not been lost…

Forget all the babble at the start and end of your email and keep to direct and to the point. That way you will not waste your time with meaningless chitchat and vice versa for the recipient. Chances are they will have dozens of emails to go through and if yours is full of pleasantries, you may irritate them as well as complicate the purpose of the email. I am not saying be rude you must ensure you say hello as well as sign off pleasantly but you needn’t talk about what you did over the weekend; leave that for a Skype conversation.

Make sure you fill in the subject bar. If the subject is urgent write that in first followed by a brief on what it is about. Include the main part of the focus of the email here so that the reader has an idea of what the email is about before opening it. Create a few templates that can be used for regularly answered emails. i.e. if you are an editor and receive numerous pieces of work every day create a template that reads something simple like: “Received, with thanks” and your signature on the bottom. This saves you time and the writer will know you got the work on time.

Make sure you reply to the appropriate message thread. If someone emails you two emails then ensure you send the right reply to the right email as well as making sure that the title is still relevant if the email has gone back and forth a few times. If the subject changes then change the title.

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